My River Island

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By email

Please complete the form below with your query or feedback and our Customer Services Team will be more than happy to help you. If you are not able to use the form for any reason, you can also email us on . When contacting us, please give us as much information about your query as possible.

To find out whether your local River Island store has a particular product in stock you will need to simply click on your chosen product, then click on the check stock in store box. 

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    By phone

    Contact Customer Services

    Monday to Sunday 10:00 - 18:00

    Calls are charged at a local rate. Mobile rates may vary.

    Calls may be recorded for quality and training purposes.

    All calls are taken in English.

    Please note Customer Services are unable to take orders by phone

    European Commission Online Dispute Resolution

    To visit the ODR website, please click here.


    For career enquiries please visit our Careers website.