You can return an item or order to any River Island store within 1 month. Just take your despatch note as proof of purchase and the debit/credit card used to pay for your order.
Alternatively UK customers can return an item/order for free within 14 days of receipt via the following returns options:
- Local Post Office using the returns label attached to your despatch note; if you don’t have this please contact us (details below) and we will be happy to help.
- Hermes ParcelShop
- Contact us via Live Chat or call your Customers Services team on 0344 576 6444 to arrange a collection
For more details please click here and type in your country for your returns options.
If you still need assistance we’re happy to help, please have your 8 digit order number ready (if applicable). This can be found on your order confirmation email or by logging into your account.
Live Chat (available 7 days a week - only available for UK and Ireland)
For more ways to contact us, opening, and live chat times, please see our contact us page