My River Island

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How do I return an item/order?

We hope you’re really happy with your River Island purchase. If not, follow this link and you’ll find everything you need to know about returns and exchanges.

If you still need assistance we’re happy to help, please have your 8 digit order number ready (if applicable) and contact us via:

Live Chat (available 7 days a week - only available for UK and Ireland)

For more ways to contact us, opening, and live chat times, please see our contact us page

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