How do I return an item/order?

You can return an item or order to any River Island store within 1 month. Just take your despatch note as proof of purchase and the debit/credit card used to pay for your order.

Alternatively UK customers can return an item/order for free within 14 days of receipt via the following returns options:

  • Local Post Office using the returns label attached to your despatch note; if you don’t have this please contact us (details below) and we will be happy to help.
  • Collect+
  • Doddle
  • Hermes ParcelShop
  • Contact us via Live Chat or call your Customers Services team on 0344 576 6444 to arrange a collection

For more details please click here and type in your country for your returns options.

Contact us:

If you still need assistance we’re happy to help, please have your 8 digit order number ready (if applicable) and contact us via:

Live Chat (available between 08:00 – 19:45 GMT, 7 days a week)

Or call our Customer Services team on 0344 576 6444 (available between 08:00 - 20:00 GMT, 7 days a week)

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