My River Island
You can return an item or order to any River Island store within 1 month. Just take your despatch note as proof of purchase and the debit/credit card used to pay for your order.
Alternatively UK customers can return an item/order for free within 14 days of receipt via the following returns options:
For more details please click here and type in your country for your returns options.
If you still need assistance we’re happy to help, please have your 8 digit order number ready (if applicable) and contact us via:
Live Chat (available between 08:00 – 19:45 GMT, 7 days a week)
Or call our Customer Services team on 0344 576 6444 (available between 08:00 - 20:00 GMT, 7 days a week)