My River Island

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Where is my order?

Deliveries to the UK

When your order is despatched, we'll send you an email with your tracking number and a link to our carrier’s website to tell you the current status of your delivery.

You can track your order by following these steps:

  1. Click on the ‘My Account’ tab at the top right of the page
  2. Sign in
  3. Select the ‘My orders’ tab
  4. Select ‘View order’
  5. Click ‘Track order’

You will now be able to see the order’s current status and full tracking history.

Deliveries outside the UK

When your order is despatched from our Distribution Centre, we’ll send you an email which shows the expected date you will receive your order.

If tracking is available, we will provide you with a tracking number and link to our courier’s website; this will show you the current status of your delivery and the tracking history.

Please note that some deliveries outside of the UK will be sent via an international postal service where parcel tracking is unavailable.

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